Troubleshooting Imports

Common issues

"No records found in file"

• Check that your file isn't empty
• Ensure the file encoding is UTF-8
• For CSV: make sure there are proper column headers

"Unrecognized format"

• Verify the file extension matches the actual format
• Try re-exporting from the source database
• Ensure RIS files start with "TY -" tags

Duplicate records across files

This is expected when importing from multiple databases. Oryn's deduplication step will handle this automatically.

Special characters displaying incorrectly

Re-export from the database with UTF-8 encoding selected.