Getting Support
How to reach us
As a pilot user, you have direct access to the founder for any questions or issues.
In-app chat (fastest for quick questions)
Click the chat bubble in the bottom-right corner of any page. Our AI assistant can answer common questions instantly. If it cannot help, your message is escalated to a human.
Send detailed bug reports or feature requests to admin@useoryn.com. Include:
- What you were trying to do
- What happened instead
- A screenshot if possible
- Your browser (Chrome, Safari, Edge)
WhatsApp (for urgent issues)
Message Ali directly at +966541617840. Use this for anything blocking your work.
Help documentation
Browse 35 help articles at useoryn.com/help covering every feature from import to export.
What to include in a bug report
1. What page you were on (Dashboard, Import, Screening, etc.)
2. What you clicked or did before the error
3. Any error message you saw
4. Whether you can still use the app or are completely blocked
Response times
We aim to respond to all pilot inquiries within the same business day. For urgent blockers, we respond as quickly as possible.